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2) Elicitation & Collaboration (Application to the BACCM (Need (The…
2) Elicitation & Collaboration
5 Tasks
Prepare for Elicitation
Types
Uplanned
Planned
Experiments
Surveys
Workshops
Define the goal of the elicitation meeting
Take into consideration availability of the stakeholders
Demonstrate the stakeholders that you understand the fundamentals of the main challenges they face
Define elicitation techniques
Elements
Understand the scope of elicitation
Aspects to consider:
Business domain
Overall culture and environment
Stakeholder location
Stakeholders who are envolved and their group dynamics
Expected outputs the elicitation activities will contribute to
Skills of the BA practitioner
Other elicitation activities planned to understand this one
Strategy or solution approach
Scope of future solution
Possible sources of BA information that might contribute to the current elicitation activity
Select elicitation technique
May depend on:
Cost constraint
Time constraint
Type of BA information sources and their access
Culture of the organization
Desired outcomes
Stakeholder needs
Stakeholders availability
Stakeholders location
Set up logistics
The logistics for each elicitation activity include identifying:
The goals of the session
Who are the participants and what are their roles?
Scheduled resources including people, rooms, and tools
Locations and communication channels
Techniques that will be used
Subject matter terminology and abbriviations
Secure supporting materials
Examples:
People
Systems
Historical data
Materials
Documents
Existing system documents
Relevant business rules
Organizational policies
Regulations
Contracts
Prepare stakeholders
Educate stakeholders
How elicitation technique works
What information is needed
Clarify elicitation goals
Mention the purpose of the elicitation activity
Show stakeholders the expected benefits from the elicitation activity
Ask stakeholders to review some materials prior to elicitation activity
Send stakeholders an agenda with elicitation activity details
Conduct Elicitation
3 common types of elicitation
Collaboration
Research
Experiments
2 key elements
Guide elicitation activity
The elicitation activity goals and agenda
The scope of the change
What forms of output the activity will generate
What other representations the activity results will support
How the output integrates into what is already known
Who provides the information
Who will use the information
How the information be used
Capture elicitation outcomes
Confirm Elicitation Results
2 key elements
Compare elicitaton results against source information
Compare elicitation results against other elicitation results
May reveal:
Errors
Omissions
Conflicts
Ambiguity
Communicate BA Information
Things to determine:
Recipients
Content
Purpose
Context
Expected Outcomes
2 key elements
Determine objectives and format of communication
Communication of requirements and designs to stakeholders
Early assessment of quality and planning
Evaluation of possible alternatives
Formal reviews and approvals
Inputs to solution designs
Conformance to contractual or regulatory obligations
Maintenance for reuse
Possible forms of BA Information packages
Formal Documentation
Informal Documentation
Presentations
Communicate Business Analysis Package
Opportunity for stakeholders to:
Review the package
Ask questions
Raise concerns
Choose appropriate collaboration platform
Group collaboration
Individual collaboration
Email or other non-verbal methods
Manage Stakeholder Collaboration
Elements
Monitor stakeholder engagement
Things to ensure:
the right subject matter experts and other stakeholders are participating effectively
stakeholder attributes and interests are staying constant or improving
elicitation results are confirmed in a timely manner
agreements and commitments are maintained
risks of stakeholders being diverted to other work
elicitation activities return low quality of BA information
delayed approvals
Gain agreement on commitments
Time commitments
Resource commitments
Collaboration
encourage the free flow of information, ideas, and innovations between you and stakeholders
make stakeholders feel heard, their opinion matter, and their contribution recognized
Application to the BACCM
Need
The
Need
concept refers to how the business need evolves through continuous elicitation, confirmation and communication that happens as a result of Business
Analysis elicitation activities.
Change
The
Change
concept refers to how ‘change’ is explored with business stakeholders by utilizing elicitation techniques to identify change characteristics and any concerns that a stakeholder may have about the change.
Solution
The
Solution
concept refers to the characteristics, which you identify for the new solution through elicitation, collaboration and communication activities.
Stakeholder
The
Stakeholder
concept refers to how the stakeholder has a relationship with the need, the change and the solution. Specifically in the knowledge area of Elicitation and Collaboration the concept of Stakeholder is applied in terms of the collaboration with the stakeholders during the elicitation process.
Value
The
Value
concept refers to how the value, worth or importance of something within a specific context is perceived by the stakeholder. When we look at the knowledge area of Elicitation and Collaboration the concept of Value is applied in terms of ensuring that the relative importance of information provided during elicitation is confirmed and communicated using a variety of techniques.
Context
The
Context
core concept refers to how the context or circumstances of a change has a direct impact on how we approach elicitation and collaboration related
business analysis activities. It is therefore very important to have an understanding and awareness of the context you are eliciting requirements from.