Please enable JavaScript.
Coggle requires JavaScript to display documents.
Chapter 5 (Vocabulary (Hearing: The process wherein sound waves strike the…
Chapter 5
Vocabulary
Hearing: The process wherein sound waves strike the eardrum and cause vibrations that are transmitted to the brain.
Listening: The process wherein the brain reconstructs electrochemical impulses generated by hearing into representations of the original sounding gives them meaning.
-
Understanding: The act of interpreting a message by following syntactic, semantic, and pragmatic rules.
Listening Fidelity: The degree of congruence between who a listener understands and what the message sender was attempting to communicate.
-
Remembering: The act of recalling previously introduced information. Recall drops off in two phases: short term and long term.
Residual Message: The part of a message a receiver can recall after short - and long-term memory loss.
Mindful Listening: Being fully present with people - paying close attention to their gestures, manner, and silences, as well as to what they say.
-
Selective Listening: A listening style in which the receiver responds only to messages that interest him or her.
Defensive Listening: A response style in which the receiver perceives a speaker's comments as an attack.
Ambushing: A style in which the receiver listens carefully to gather information to use in an attack on the speaker.
-
Insensitive Listening: The failure to recognize the thoughts or feelings that are not directly expressed by a speaker, and instead accepting the speaker's words at face value.
Conversational Narcissists: People who focus on themselves and their interests instead of listening to and encouraging others.
-
Task-oriented Listening: A listening style that is primarily concerned with accomplishing the task at hand.
Questioning: An approach in which the receiver overtly seeks additional information from the sender.
-
-
-
Relational Listening: A listening style that is driven primarily by the concern to build emotional closeness with the speaker.
Analytical Listening: Listening in which the primary goal is to fully understand the message, prior to any evaluation.
Critical Listening: Listening in which the goal is to evaluate the quality or accuracy of the speaker's remarks.
-
Advising Response: Helping response in which the receiver offers suggestions about how the speaker should deal with a problem.
Judging Response: A reaction in which the receiver evaluates the sender's message either favorably or unfavorably.
Analyzing Statement: A helping style in which the listener offers an interpretation of a speaker's message.
Comforting: A response style in which a listener reassures, supports, or distracts the person seeking help.
-
-
Personal Connections
-
-
I don't have the best hearing so sometimes it's difficult for me, especially at work where there's lots of physical noise, to hear instructions.
I'll admit, and I'm not proud of it, that I've been on a few dates where I've been a pseudolistener.
At work, I definitely practice more task-oriented listening.
-
When I'm arguing with someone or trying to resolve an argument, I practice analytical and critical listening.
-
-
Examples from the Text
Blogger Sarah Q. said that when she was being bullied in high school, one of her teachers helped her through it by truly being there for her and listening.
Taking directions from your boss and accepting constructive criticism from your athletic coach are both forms of task-oriented listening.
"Americans are most impressed by listeners who ask questions and make supportive statements. By contrast, Iranians tend to judge people's listening skills based on more subtle indicators such as their posture and eye contact."
"It's hard to pay attention to someone else when you're anticipating an upcoming test or thinking about the wonderful time you had last night with good friends."
"Your boss critiques your work. You think the objections are unfair, and you feel the need to defend yourself." (Example of defensive listening)