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Higher cancellation rates (Cancellation rates in Hyderabad (Customer not…
Higher cancellation rates
Cancellation rate in other cities
Not applicable
Cancellation rates in Hyderabad
Competitors Influence
Competitor cabs provide better ETA
Low cancellation charges for riders compared to competitors
Competitors offering better commissions/incentives to drivers
Driver issue
Low cancellation penalties
Heavy traffic and not able to meet ETA during peak hours
External climate and context
Increase in traffic due to ongoing festivals/events
Introduction of new travel options (bike taxis/e-rickshaws/buses)
Customer not happy
Cabs not arriving on time (committed ETA)
Long ETA
Hidden charges(after booking)
Low rating of drivers
Lack of collaboration
Collaboration with other cab aggregators
Car companies for easy loan for drivers