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Customer Experience (Communication (User Feedback (Beverage, Industrial…
Customer Experience
Communication
Not Receiving Emails (Spam)
User General Questions
Presale General Questions
No Response
User Feedback
Beverage
Industrial Design
Engineering
CX
Fulfillment
Future Order
Timing Estimates
When will my order ship out?
Use Snippet #FulfillmentTime
When would my order arrive?
Use Snippet #ShippingMethods
APO or DPO
Use Snippet #APOorDPO
International
Asia
South America
Individual
Wholesale/Import
Use Snippet #international
North America (Mexico/Canada)
Europe
Africa
Australia
Existing Order
Received Order
Order Incorrect
Received EXTRA Item(s)
FuelPod(s)
Use Snippet #ExtraFuelPodsinOrder
Welcome Kit(s)
HannahWaters
talk to JP about this
Missing Item(s)
Send Replacement Item(s)
Received WRONG Item(s)
Send Correct Item(s)
Order Correct
Order Damaged In Shipping
Send replacement item(s) - include details in description
Return
Opened
Willing To Troubeshoot
Start Over
Not Willing To Troubleshoot
Schedule a Call with JP
Unopened
More Than 30 Days Since Order Date
Less Than 30 Days Since Order Date
In Policy - Send return label and enter into RMA Document
Missing Part(s) on An Item
Send Replacement Part(s) - include part name in description
Has Not Received Order
Cancellation
Shipping Label Has Not Been Created
Cancel Order in Mendel
Shipping Label Has Been Created
Carrier Has Scanned - Process as Return
Carrier Has Not Scanned
Locate the package and pull it, 2. Refund All in Mendel, 3. Refund Shipping in Stripe and send screenshot and explanation to
accounting@lifefuels.com
Needs Access to Tracking Info
Received an Order Confirmation Email
Use Snippet #OrderTrackingFAQ
Didn't Receive Order Confirmation Email
Send Tracking # from Internal Shopify Order
Has Access to Tracking Info
Delayed
Use Snippet #PackageDelayed
Undeliverable
Use Snippet #PackageUndeliverable
"Delivered" but I don't see it
Use Snippet #PackageDidNotArrive
Lost
Use Snippet #PackageLostinTransit
Order Changes
Edit Shipping Address
Edit Shipping Method
Edit Line Item
Can't Edit Line Items
Order Changes
Shipping Label Has Not Been Created
Cancel Order in Mendel
Shipping Label Has Been Created
Carrier Has Scanned - Process as Return
resolution
Carrier Has Not Scanned
Locate the package and pull it, 2. Refund All in Mendel, 3. Refund Shipping in Stripe and send screenshot and explanation to
accounting@lifefuels.com
FuelPod Recycling
Requesting Recycling Bag(s)
Recycling Inquiries
Order
User Error At Check Out
Account Email
Change email in Shopify/HubSpot
User Creates New Account
Missed Discount
Send 5 FuelPods + Swag Bag
Return/Refund/Reorder
Shipping Address
Edit Shipping Address in Shopify
Place Replacement Order
Shipping Method
Change & Refund Shipping
Package Already Sent
Line Item in Order
User Places Second Order With Missing Item
Cancel Order
User Credit Card Declined
Payment/Processing Issues
Declined Card
Feedback