Management Skills
Leadership: the ability to direct people, give instructions and influence people into following and obeying you.
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Delegation: the assignment of authority/power to another person. It is generally assigned from a manager to a subordinate to under take specific tasks or projects.
Motivation: involves energizing employees and providing incentives and rewards.
Communication: process of exchanging and transferring information, ideas and opinions between people and organisations.
Autocratic: 'My way or the high way'. there is little input from group members. They rarely accept advice from others and motivate through fear.
Advantages: quick decisions are made, job satisfaction to the leader and good in routine situations.
Disadvantages: low morale among staff, higher staff turnover, work overload
Benefits: increased productivity, intrapreneurship, higher sales/ profit
Democratic: ideas are exchanged freely, higher staff morale, more participate role. Advantages: members feel more involved, better ideas and more creative solutions, improved industrial relations. Disadvantages: slower decision making
Laissez Faire; handsoff approach, managers act as facilitators, 'let them do as they please'
Advantages: employee morale is higher, highly motivated,
Disadvantages: employees may take advantage of the freedom, projects can go off track.
Maslow Hierarchy of Needs: Physiology needs, safety needs ,social needs, esteem needs, self actualization
Douglas McGregor: theory X and theory Y
theory X believes employees don't like work, lazy, have no ambition, prefer to be told what to do, don't like any change.
theory Y believes workers like work, have ambition, want more responsibility, open
motivated by more than just money, self motivated, motivation comes from doing a good job.
motivates by: praise, promotion and awards, more delegation, more responsibility
theory x only interested in money.
4 basic elements: sender, recipient, message and medium
importance: good industrial relations, good decision making, co-ordination of goals and making changes.
4 skills: speaking,read, listen, write.
internal: communicating with staff within a business.
external: communicating with people outside the business
accuracy, brevity, clarity, suitable,timing, feedback, choice of medium, record