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Chapter 1: The Communication Process (Three main purposes of Therapeutic…

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- - - - When a patient is looking...
      - You should...
  - - - includes movements of head, hands, eyes, and other body parts
      - used when speech is ineffective or insufficient
      - Gestures used by an HCP might include:
        
        demonstrating how patient should position themselves
        
        indicate where an incision will be made
        
        instruct how to take a medication
    - - Three primary functions:
        
        Monitoring- Assesing how other appear or how a listener is responding
        
        Regulating- Using gaze to regulate conversation.
        
        Expressing- Feelings and emotions
      - Are affected by changes in mood
      - Patients who receive longer gazes from HCPs tend to talk more freely about health concerns.
      - Strive to establish an amont of eye conctact where both you and the patient are comfortable
    - - There are 4 distance zones
      - HCPs should: treat patient respectfully, allow patient to have some control of their surroundings, and recognize a patient's need for privacy
    - - The posture of a patient may reveal a lot about their emotional status
    - - A position leaning slightly toward the patient expresses warmth, caring, interest, acceptance and trust
    - - General Guidelines for Touch
        
        Tell patient when, where and how they will be touched
        
        Use a form of touch that is appropriate for the given situation
        
        Use touch to supplement you verbal message
        
        Do not use a touch gesture that implies more intimacy with a patient than is desired
        
        Observe and assess the recipient's response to the touch
    - - Facial expressions are one of the most important and observed nonverbal communication
- - - - Content must be as clear as possible, and the speaker must have a clear understanding of what they are trying to say
    - - Incorrect grammar or pronunciation can impede the clarity of a message
    - - Expressive: is spontaneous, emotional and uninhibited
      - Directive: is authoritative and judgmental
      - Problem-solving: is rational, objective, and unbiased
    - - Placing emphasis on certain words or parts of sentences can lead to vastly different interpretations by the patient
    - - Can be used to help a nervous patient fell more at ease
    - - HCPs should briefly comment on what they are doing to keep the interaction alive and allow patients to remain engaged in their own care
  - - - Sympathy: to have an awareness of what another person is feeling, and to feel sadness or pity for someone