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HELP PAGE (Existing Reservation (NO (Need More Help (Contact Us Options),…
HELP PAGE
Existing Reservation
YES
Booking ID &/or Email Address
Resend Tickets
Tickets Uploaded/Available in MMB
Need further help- Contact Us Options
Tickets not uploaded/available
Message displaying that we are working to get the tickets
Need further help- Contact Us Options
Modify Booking
Within policy
No
Contact Us Options
Yes
Cx is able to amend/modify
Cancel Booking
Within Policy
Yes
Cx is able to cancel and refund information updated
NO
Contact Us Options
Refund Status
ARN updated and TAT given
ARN not available but status updated with a message stating that refund was initiated on X date and will be credited within TAT
TAT Breached- Contact Us Options
Duplicate Booking
Contact Us Options
NO
Access to KB Articles
Need More Help
Contact Us Options