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Building & Managing KPIs System (Course Outline (Part 01:…
Building & Managing KPIs System
Target Audiences
For management levels
For those who desire to learn skills to measure goals / performance of individuals, departments and organizations, develop management and leadership skills
Objectives
Understand the process of building KPIs
Know the methods and tools to support the development of KPIs
Understand the meaning and value of KPI applications for individuals, departments and organizations
Understand and apply KPI management methods and tools
Course Outline
Part 03: Apply 06-stage Process to Build KPIs
For Departments
For Individuals
Part 04: Managing & Reporting KPIs
Resources for the
Measurement Officers
PDDS Process
Reporting the KPIs to Management and Staff
Part 02: Process to build KPIs
07 Foundation Stone of Building KPIs
06-stage Process to Build KPIs
Stage 01: Getting the Management Team
Committed to the Change
Stage 02: Up-Skill In-House Resources to Manage the KPI
Project
Stage 03: Leading and Selling the Change
Stage 04: Finding Your CSFs
Stage 05: Determining Suitable Measures
Stage 06: Get the Measures to Drive
Performance
Part 01: Understanding KPIs
Difference between Indicators
RIs ( Result Indicators) & KRIs ( Key Result Indicator)
PIs (Performance Indicators) & KPIs ( Key Performance Indicators)
Purpose & Value of KPI in Performance Management
What is KPI?
07 Characteristics of KPIs
08 Myths of Performance Measurement
Part 05: Case Studies & Practical Exercises
Case studies
Practical exercises
Q&A