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High % of Cancellation Rate (Cancellation by Driver (inadequacy Technical…
High % of Cancellation Rate
Cancellation by Driver
Heavy Traffic or Traffic
Jam or Cab Breakdown
inappropriate incentives /
compensation to driver l
eads to cancellation..
Pick point too far away from
present location
inadequacy Technical support
inaccurate Location mapping
leading to cancellation
APP related problem
leads to cancellation
**Drivers preference of small trip
size lead to cancellation
Cancellation by Customer
Competitor providing better value and service as compere to this aggregator leads to cancellation
ETA/ waiting time
Waiting time is high any point of time leading to cancellations.
ETA/ Waiting time in certain areas
leading to cancellation
More ETA/ wait time is High during
certain time of the day leads to cancellation
Unhappy Customer for the service provided
and value paid lead to cancalation
Price is high for the ride as compared to
competitors leading to cancellations.
By Company
Driver availability and cab allocation
leads to cancellation
Less availability of driver leading to low fulfilment rate
Price fluctuation i.e. Inconsistent ,
high and surge pricing leading to cancellations
Less availability of cab in a particular area
increase in demand and leads to calculation