Please enable JavaScript.
Coggle requires JavaScript to display documents.
TOUCHPOINTS (Product/ Service (Function, Design, Response Time, Ease of…
TOUCHPOINTS
Product/ Service
Function
Design
Response Time
Ease of use
Warranty
Support
Packaging
Identity
Name
Symbols
Color
Parent company
Letterhead
Reputation
Social Media
Word of Mouth
Recommendations
Referral
Personal Interactions
Behavior
Appearance
Phone Voice
Printed Matter
Invoices
Packaging
Online PDFs
Media
Website
Look and feel
Messages
Tagline