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4.1 communication skills ((Questioning techniques (closed questions, open…
4.1 communication skills
Interpersonal skills (i.e. eye contact, body language)
Interpersonal skills would include confidence when talking to someone face to face, for example in an interview. Confidence can be shown through eye contact and body language. It is important to maintain eye contact 50 percent of the time while speaking and 70% of the time while listening. Doing this will display interest and confidence which can show the interviewee you’re listening.
Advantages: helps deliver your message, makes it easier to interact with the audience.
Disadvantage: could be distracting, could be too focused on body language
Questioning techniques (closed questions, open questions)
There are two questions that can be asked, Closed questions and open ones. If you can answer a question with only a "yes" or "no" then you are answering a closed-ended type of question. An example of this could be “would you like an ice cream?. However, open-ended questions are ones that require more than one word answers, more like a whole explanation. An example of this could be “How did you meet Joe?”. A potential issue would be that not everyone may find it as easy to answer closed questions due to them requiring more thought for a more detailed longer answer. In an interview closed questions are normally used.
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Verbal (i.e. meetings, telephone, group discussions)
Verbal is an example of written communication. It's important to be verbal with your co-workers in order to keep good moral/work ethic. Not only that, it's also important to find the level and problems where people and if they need to seek guidance to keep at an optimum efficiency.
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Written (i.e. reports, letters, emails, social networking)
Witten includes a piece of text written up. This can be in the form of a report, letter, email or even on social networking. A report may need to be written to give an explanation that has taken place, for example if a whole network system fails, then a report of it may need to be written up explaining the situation / cause. A letter may need to be written to present an idea.
Written can be preserved and edited for a long time, rather than speech.
Appropriate use of language (i.e. formal, informal, technical, non-technical)
It's important you know who you are speaking towards to display the right level of language. This is also the same with technicality. You don't want to confuse the person you're speaking to but at the same time you don't want to sound too basic on the topic and like you don't know too much. This can be similar to formality.
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Other barriers/issues (i.e. language, distraction, noise, lack of concentration)
It is important to not be distracted with a lack of concentration. Lack of interest shows a loss of interest which resulted in you not getting the job. This makes it vital that you show an interest to the interviewee (if in a job interview) otherwise they may think you don't even want the job that much.
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