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Knowledge management and decision support (BI set of (BI goals (dashboard,…
Knowledge management and decision support
knowledge
tacit: we can know more then we can tell
explicit
KM system
manage system for capturing and apply knowledge and expertise
collect all relevant knowledge and expertise in the firma
make it available
to improve business processes and management decisions
-> competitive advantage
KM processes
capture
codification
generation
transfer
BI set of
processes
to understand and analyze business performance
technologies
to extract knowledge from data
BI goals
dashboard
ad hoc query/serch/report creation
parametized report
drill down
product reports
forecast
types
INFORMATION: data with relevance and porpuse
KNOWLEDGE: valuable information like reflections
DATA: simple observation or state
EXPERT SYSTEM:
intelligence technique fot capturing tacit knowledge of human expertise
Case-Based Reasoring
knowledge end expertise built over the years are captured and stored