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Impact (Client Level (Digital (uptake of the digital channel positive,…
Impact
Client Level
Digital
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clients are still of the opinion that additional digital products and channels need to be made available for them,
Clients in both ABL and ABZ are happy with the services of the NFIs and we can only assume that this can be attributed to the capacity building initiatives and the shift to customer centricity as a result of the programme
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Ecosystem level
AccessHolding’s strategic and operational decisions and activities, through the A2A programme, have not yet demonstrated success and resulted in crowding in of competitors
consolidation and dissemination of learnings from the A2A programme to a broad audience have not yet taken place
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Digital
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need for the NFIs to position themselves and their products and channels in a way that they are more attractive and competitive compared to others
Digitalisation has helped increase the speed in which new projects are implemented. With the IT foundation in place, coupled with improved staff capacity, AccessHolding and NFIs have been able to shorten the time to launch a product.
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