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ITIL4 (Service Value System (Input(s) (Demand - on existing and available…

- - - - The way things are done, the attitude, the values and beliefs
- - - - Enabling value co-creation by facilitating outcomes that customers want to achieve without them managing the costs and risks.
        
        The provider manages the detailed level of risk for the customer via Risk Management.
      - Outcome
        
        Benefit for the stakeholder as a result of one or more outputs
      - Value
        
        Perceived, usefulness, benefit, importance
        
        Costs / Risks - Imposed or Removed
      - Based on one or more Products
        
        Configuration of resources to deliver value
        
        Organisation
        
        Person or group with functions, authorities, responsibilities, relationships for achieving business objectives.
        
        Purpose is to deliver value to stakeholders
        
        Service Provider
        
        3 more items...
        
        Service Consumer
        
        3 more items...
        
        Employee
        
        1 more item...
        
        Shareholder
        
        1 more item...
        
        Social / Community
        
        1 more item...
        
        Charities
        
        1 more item...
        
        people
        
        Information
        
        Technology
        
        Partners / Suppliers
        
        Value Streams / Processes
        
        Not entirely visible to customer
      - Utility (function -what it does) - should improve performance and remove constraints for customer
      - Warranty (assurance - how well it does it) - Should include: Availability; Capacity; Security; Continuity
      - Service Relationship Mgt
        
        Continuous collaboration between provider and consumer to facility value co-creation for both parties.
        
        Service Provider
        
        Management of resources to deliver the service
        
        Ensure access to these resources for users
        
        Fulfil agreed service actions
        
        Service Level Mgt; CI
        
        Service Consumer
        
        Manage resources to use service
        
        Service actions performed by user including using the provider's resources, making service action requests.