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REFLECTION PAPER WEEK 9 (14/11/2019) (BIG IDEA OF TQM (provider -->…
REFLECTION PAPER WEEK 9 (14/11/2019)
process
systematic process
have input and output
system: output, process, output
5 discipline by Peter Senge
shared vision
mental model
system thinking
personal mastery
team learning
organizational development model
Stage 3- The diagnostic phase that involve feedback
Stage 4- Action plans, strategies and technique
Stage 2- Develop the Consultant-Client relationship
Stage 5- Self-renewal, monitoring and stabilizing
Stage 1- Anticipate the need for change
Stage 6- Continuous Improvement Process
BIG IDEA OF TQM
provider --> customer
factual approach to make decision. By having data, tend to make the right decision
people involvement. "No one left behind"
system approach in management
leadership driven
continuous improvemnet. "kaizen"
customer focus
supplier relationship
process approach
3 philosophy of joy
selling
buying
creating