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Nico Yu (前端營運Front-end Business Operation (在地化、當地政令法規 Localization,…
Nico Yu
前端營運Front-end
Business Operation
在地化、當地政令法規
Localization, Local Regulations
當地法規
Local Regulations
公關政策
PR/GR Strategies
總部立場
Headquarter's Position
Business Operation Resource&Network
前端營運資源
當地團隊建立
Local Team Recruit
硬體設備資源
Facility Resource
商業夥伴
Business Partner Recruit
服務上市策略
Business Launch Strategy
營運策略
Business Scope & Pricing
預算編列
Budget Planning
市場及競業分析
Market & Competitor Analysis
No Existing Competitors
Existing Competitors
Back-end客戶後端營運
Community Operation
服務營運資源網
Support Network Operation
定義『服務級別協定』Define SLAs
營運策略
Support net work strategy
預算控制 Budget Control
客戶體驗及使用者洞悉
Customer Experience & Insights
資料搜集
Insights generations
客訴量控制
Defect rate control
顧客經驗改善
User experience improvements
服務政策
Customer/ User Policies
規範 Policies
流程 Process
工具 Tool
Back-end
Community Operation
Restaurant Complain
Threatening case
No Courier on the road
Food Quality Issue
Out of stock
Menu Change
User Change Order
Delivery takes too long
Food Poisoning
Physical abuse between users
Unable to use the platform
Front-end
Business Operation
Packaging
Courier Supply
Marketing
Tools & Utilities
City Specific System set up
Media / Press
Restaurant supply
Payment Issues