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Business Functions (Operations management (Product & Service Design…
Business Functions
Operations management
Idea
Remain competitive
Increase productivity
Role
Input process - output model
Responsibility
Importance
Strategy
Reconciliation process
Performance objectives
Focused operations
Product & Service Design
New product development
Product & service design
Quality function development
Design thinking
Process Design
Step based approach
Process choice
Mass customisation
Marketing
Concept
Process
Mission, Vision & Values
External environment
Research
Focusing an offering
Segmentation
Targeting
Positioning
Formulating an offering
Marketing mix
Product
Place
Distribution
Promotion
Communications
Pricing
Services
Non-profit marketing
Human Resource management
Strategy
People & training
Innovation teams
Reward
Marketing & Ops
Challenges
Understanding strategy
Relationship between marketing & operations
Economic stability & analysing growth potential
Business environment
Economy & business activity
Labour shortages and immigration policy
Expanding into overseas markets
Outsourcing onshore/offshore
Trade/restrictions
Trade tariffs and IP
Accounting & finance
Financing the organisation
Raising finance
Cash flow
Needs of the SME
New financing channels
Changing pattern of credit access after GFC
Alternatives in seeding entrepeneurship
Crowd funding
Public sector value
Public and not-for profit management