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Surgery 2020 (Dental Project (income of dental/hour >$3000, income of…
Surgery 2020
Dental Project
income of dental/hour >$3000
income of dental/day >$20000
Team stress levels acceptable
Dental xray machine
Improve use of personnel in prep stage
dental handouts? smartflow?
Nerve blocks
Pricing - competitive?
Staff wellbeing
OfficeVibe
VA/vet stress level surveys?
Recognition
Feedback
Training
Anaesthetic monitoring
Physio?
Profitability
Pricing
Review pricing cheat sheet
FC to make combined rough price guide for all sections
Efficiency
Average surgery time (non-routine surgeries)
Prep time?
No of surgical procedures
Promotions? Consult vets to push?
Training?
Costs
Vet costs
Material costs
Environmental
Meetings
Involve vets
Goal Setting
Rewards
Patient wellbeing
Complications
Fear Free
Physio?
Operations
Report
add more insights
Develop job descriptions
Standards
Develop SOPs/surgery manual
CC communications
Customer journey mapping - communications
Welcome SMS
Update email
Discharge note email
Follow up email
Invoice
Communications with CC vets
Checking WhatsApp regularly
Accurate & timely quoting
Client journey
NPS