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Approved- Workday-Access Issue (Sure , I can help you with this (Are you…
Approved- Workday-Access Issue
Sure , I can help you with this
Are you working from Office or out of office
Office / Out of office (Home , Restaurant etc.)
Tag: Location
Office
We access Workday through the Intranet/Hotspot by clicking on the icon. (The preferred method)
Are you using the same method to access Workday.
Yes/No
Type: Buttons
Tag: Accesig using Intranet/Hotspot
Yes
Make sure your windows password is up to date and not locked out
Yes. Its up to date
No , Its not up to date
I am not sure
Tag: Password Status
Type: Selection
Yes, Its upto to date
Ok , Let me create a ticket for you.
Q1. Please provide youruser ID that you are trying to login to Workday with.
Tag: :User ID
Type: Text Input
Q2. Please provide the details of the issue that you are facing..
Tag: Issue Details
Type: Text Input
Q3. Please provide error message (if any)
Tag: Error Message
Type: Text Input
Mandatory :No
Q4. Please provide your contact Information.
Tag: Contact No.
Type: Prefilled Contact no.
Q5. Please provide your email address.
Tag: Email ID
Type: Prefilled Contact No.
1 more item...
No , Its not up to date
I am not sure
Please make sure you are using the up to date password to login and confirm if you are able to login
Yes/ No
Type: Buttons
Tag: Able to login using up to date password
Yes
1 more item...
No
1 more item...
No
If you are using a separate link, they will sometimes not work. When this happens, you will need to open thru the Intranet and the re-save the link.
Please try to access Workday thru the Intranet/Hotspot by clicking on the icon.
Are you able to access it now.?
Yes/ No
Type: Buttons
Tag: Able to access using the correct way
Yes
Great , I have created a ticket{ticket#} and marked it as Resolved.
No
Out of office (Home , Restaurant etc)
Here are your sign in settings that you need to follow to login:
Please open the Global Protect Login Portal [
https://inside.bpiedu.com/global-protect/login.esp
]
Login using the below format:
Username
: Domain/username (exp-Ashford\bbofett)
Password
- Windows
Are you able to login with login details provided
Yes / No
Tag: Able to access VPN
Type: Buttons
Yes
No
Ok , Let me create a ticket for you.
Q1. Please provide youruser ID that you are trying to login to Workday with.
Tag: :User ID
Type: Text Input
Q2. Please provide the details of the issue that you are facing..
Tag: Issue Details
Type: Text Input
Q3. Please provide error message (if any)
Tag: Error Message
Type: Text Input
Mandatory :No
Q4. Please provide your contact Information.
Tag: Contact No.
Type: Prefilled Contact no.
Q5. Please provide your email address.
Tag: Email ID
Type: Prefilled Contact No.
Thanks , here are the details of your ticket:
Location
Able to access VPN
User ID:
Issue Details:
Error Message
Contact No.
Email ID:
1 more item...