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Approved- Internet Access (Sure I can help you with this (Please choose…
Approved- Internet Access
Sure I can help you with this
Please choose from which location you are trying to access the internet?
Office / Out of Office(Home Restaurant etc.)
Tag: Location
Type: Selection
Office
Please make sure the network password is up to date and you are not locked out.
Yes / No
Tag: Password up to date
Type: Selection
Yes
Please try and check by clearing cache and cookies in the browser and open the browser again.
Are you now able to access the internet after clearing cache?
Yes/ No
Tag: Able to access Internet after clearing cache
Type: Selection
Yes
No
Please try to access Internet on a different browser.
1 more item...
No
Please use the correct and update to date password to access internet
Are you able to access the Internet now?
Yes/ No
Tag: Internet working with up to date password?
Type: Selection
No
Yes
Great , I have created a ticket {ticket#} and marked it as Resolved.
Out of Office(Home Restaurant etc.)
For accessing the Internet, you need to make sure your personal Internet is working and you are connected to VPN.
Is your Internet / ISP working?
Yes/ No
Tag: ISP is working
Type: Selection
No
Let's log a service desk ticket for you quickly-
Q2. Please provide the details of the issue that you are facing..
Tag: Issue Details
Type: Text Input
Please provide error message (if any)
Tag: Error Message
Type: Text Input
Mandatory :No
Q3. Please provide your contact Information.
Tag: Contact No.
Type: Prefilled Contact no.
Q4. Please provide your email address.
Tag: Email ID
Type: Prefilled Contact No.
Thanks , here are the details of your ticket:
Location
ISP is working
Issue Details:
Error Message
Contact No.
Email ID:
Thank you , I have created a ticket {ticket#} and someone from Helpdesk will contact you shortly.
Yes
Are you able to access the internet?
Yes/ No
Tag: Able to access Internet
Type: Selection
No
Please try and check by clearing cache and cookies in the browser and open the browser again.
Are you now able to access the internet after clearing cache?
Yes/ No
Tag: Able to access Internet after clearing cache
Type: Selection
2 more items...
Yes
Great , Please try to onnect to to Global Protect VPN using below credentials
URL:
https://inside.bpiedu.com/global-protect/login.esp
Username
: Domain\username (exp-Ashford\bbofett)
Password
- Please use Windows Password
Are you able to access VPN?
Yes/ No
Type: Selection
Tag: Able to access VPN
2 more items...