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Approved- Internet Access (Sure I can help you with this (Please choose…

- - - - Please make sure the network password is up to date and you are not locked out.
        Yes / No
        Tag: Password up to date
        Type: Selection
        
        Yes
        
        Please try and check by clearing cache and cookies in the browser and open the browser again.
        
        Are you now able to access the internet after clearing cache?
        Yes/ No
        Tag: Able to access Internet after clearing cache
        Type: Selection
        
        Yes
        
        No
        
        Please try to access Internet on a different browser.
        
        1 more item...
        
        No
        
        Please use the correct and update to date password to access internet
        
        Are you able to access the Internet now?
        Yes/ No
        Tag: Internet working with up to date password?
        Type: Selection
        
        No
        
        Yes
        
        Great , I have created a ticket {ticket#} and marked it as Resolved.
    - - For accessing the Internet, you need to make sure your personal Internet is working and you are connected to VPN.
        Is your Internet / ISP working?
        Yes/ No
        Tag: ISP is working
        Type: Selection
        
        No
        
        Let's log a service desk ticket for you quickly-
        
        Q2. Please provide the details of the issue that you are facing..
        Tag: Issue Details
        Type: Text Input
        Please provide error message (if any)
        Tag: Error Message
        Type: Text Input
        Mandatory :No
        
        Q3. Please provide your contact Information.
        Tag: Contact No.
        Type: Prefilled Contact no.
        Q4. Please provide your email address.
        Tag: Email ID
        Type: Prefilled Contact No.
        
        Thanks , here are the details of your ticket:
        Location
        ISP is working
        Issue Details:
        Error Message
        Contact No.
        Email ID:
        
        Thank you , I have created a ticket {ticket#} and someone from Helpdesk will contact you shortly.
        
        Yes
        
        Are you able to access the internet?
        Yes/ No
        Tag: Able to access Internet
        Type: Selection
        
        No
        
        Please try and check by clearing cache and cookies in the browser and open the browser again.
        
        Are you now able to access the internet after clearing cache?
        Yes/ No
        Tag: Able to access Internet after clearing cache
        Type: Selection
        
        2 more items...
        
        Yes
        
        Great , Please try to onnect to to Global Protect VPN using below credentials
        URL: https://inside.bpiedu.com/global-protect/login.esp
        Username: Domain\username (exp-Ashford\bbofett)
        Password - Please use Windows Password
        
        Are you able to access VPN?
        Yes/ No
        Type: Selection
        Tag: Able to access VPN
        
        2 more items...