Please enable JavaScript.
Coggle requires JavaScript to display documents.
8 - GUIDELINE on working environment (STRATEGIES TO IMPROVE COMMUNICATION,…
8 - GUIDELINE on working environment
RESPONSIBILITIES OF PHARMACY ASSISTANT
Ensure continuous improvement in skills and knowledge
Perform job tasks as per Good Dispensing Practice
Assist in management of stock level and improvement of sales
Assist in maintenance of proper documentations of the business
Online or mail-order pharmacy
BENEFIT
Lower prices
more Privacy
Convenience – avoid travel and save your time
Medical information
RISKS
Unlicensed pharmacies
Unprotected information
Unavailability of contact references
Additional fee or constant changes of prices
STRATEGIES TO IMPROVE COMMUNICATION
Explain Things Clearly in Plain Language
Use plain, non-medical language
Avoid vague terms
Focus on Key Messages and Repeat
Develop short explanations for common medical conditions and side effects
Review each point at the end
Use a “Teach Back” to Check Understanding
Effectively Solicit Questions
Use Open ended Questions
Use patient-friendly educational materials to enhance interaction