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QUALITY (Quality Management
Philosophers (W. Edwards Deming
(1900 –…
QUALITY
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The concept of quality
Quality Control
- Refers to the actual measurement of output to determine whether the specifications are being met
Quality Assurance
-Refers to the policies, procedures and guidelines that the organization has established to achieve quality.
Total Quality Management
- a system of management to maintain high standards of work in every aspect of a company's operations.
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Perspective of Quality
Consumer perspective
Quality = the degree to which the product or service meets the expectations of the customer
Producer perspective
Quality = the degree to which the product or service conforms to design specifications, policy, procedures.
The act of overseeing and measuring all activities and tasks needed to maintain a desired level of excellence.