Please enable JavaScript.
Coggle requires JavaScript to display documents.
Approved- Shared Drive or Folder- Unable to access Shared Drive (Sure I…
Approved- Shared Drive or Folder- Unable to access Shared Drive
Sure I can help you with this
Are you working outside of Zovio Office?
Yes / No
Type: Buttons
Tag: Working in Office
Yes
To be able to access the Shared drives when working out of Zovio Offices , you need to be connected to Zovio VPN. Are you connected to VPN?
Yes/ No
Type: Buttons
Tag: Connected to VPN
Yes
Yes
No
Please connect to VPN using the
Global Protect Portal
.
Are you able to connect to VPN
Yes/ No
Type: Buttons
Tag: Alle to connect to VPN
Yes
Please try to access the Shared Drive now. Is it working now?
Yes/ No
Type: Buttons
Tag: Able to access shared drive after VPN connection
Yes
1 more item...
No
1 more item...
No
Q1. Please provide the name of the Shared Drive that you are trying to access.
Type: Text Input
Tag:Name of Shared Drive
Q2. Please provide the details of the issue that you are facing..
Tag: Issue Details
Type: Text Input
Please provide error message (if any)
Tag: Error Message
Type: Text Input
Mandatory :No
Q3. Please provide your contact Information.
Tag: Contact No.
Type: Prefilled Contact no.
Q4. Please provide your email address.
Tag: Email ID
Type: Prefilled Contact No.
Thanks , here are the details of your ticket:
1 more item...
No
Do you see a Red X on top of the drive?
Buttons: Yes/ No
Type: Selection
Tag: Red X on Drive
Please double click on red x to access the drive.
Are you able to access the drive successfully?
Buttons:Yes/ No
Tag: Able to access when clicking on red X
Yes
Great , I have created a ticket {ticket#} & marked it as
Resolved
No
Is there any colleague who is able to access the same shared drive
Yes / No
Type: Buttons
Tag: Other employee able to access
Yes
Please provide me the name or email address of user.
Type: Text Input
Tag: Name of co-worker able to access Share drive
1 more item...
No
Q1. Please provide the name of the Shared Drive name & path that you are trying to access.
Type: Text Input
Tag:Name of Shared Drive
Q2. Please provide the details of the issue that you are facing..
Tag: Issue Details
Type: Text Input
Please provide error message (if any)
Tag: Error Message
Type: Text Input
Mandatory :No
Q3. Please provide your contact Information.
Tag: Contact No.
Type: Prefilled Contact no.
Q4. Please provide your email address.
Tag: Email ID
Type: Prefilled Contact No.
1 more item...
No
No