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Approved- Not able to access Classroom/Canvas/Course (Sure , I can help…

- - - - Here are the instructions to access Classroom / Canvas/ Course:
        
        Login to Portal using [Ashford Portal][https://ashford.instructure.com/] or [Rookies Portal] (https://rockies.instructure.com)
        
        Page displayed will look like the Student login page
        
        Login using your faculty.ashford.edu or rockies.ashford.edu account
        
        Password used will generally be your faculty email account.
        
        Are you able to access the page and login to Classroom.
        Yes/ No
        Tag: Able to access classroom using Instructions
        Type: Buttons
        
        Yes
        
        I have created a ticket {ticket#} and marked it as Resolved
        
        No
        
        Please try to clear out your History , cookies and cache from your Internet Browser and then try to login.
        Here are the instructions to clear History & Cache , Cookies from Microsoft Edge .
        Here are the instructions to clear History , Cookies & Cache from Google Chrome.
        
        Are you able to clear out History , Cache and Cookies from Internet Browser .
        Buttons: Yes/ No
        Tag: Able to clear cache/history
        
        Yes
        
        1 more item...
        
        No
        
        1 more item...
    - - Here are the instructions to access Classroom / Canvas/ Course:
        
        Login to Portal using URL
        Page will display Student login page.
        
        Login using your StudentID.
        
        Password used will generally be your Student Portal password.
        
        NOTE: Accessing login.ashford.edu will not work as it does not redirects you to https://login.ashford.edu. To access the website correctly , please enter https://login.ashford.edu
        
        Are you able to access the page and login to Classrom.
        Yes/ No
        Tag: Able to access classroom using Instructions.
        Type: Buttons
        
        Yes
        
        I have created a ticket {ticket#} and marked it as Resolved
        
        No
        
        Q1. Please provide your Student ID that you are trying to login with
        Tag: Student ID
        Type: Single line Text Input
        Q2. Please provide the details of the issue that you are facing..
        Tag: Issue Details
        Type: Text Input
        Q3. Please provide error message (if any)
        Tag: Error Message
        Type: Text Input
        Mandatory :No
        
        Q4. Please provide your contact Information.
        Tag: Contact No.
        Type: Prefilled Contact no.
        Q5. Please provide your email address.
        Tag: Email ID
        Type: Prefilled Contact No.
        
        Thanks , here are the details of your ticket:
        Student ID
        Able to access classroom using Instructions.
        Issue Details:
        Error Message
        Contact No.
        Email ID:
        
        Thank you , I have created a ticket {ticket#} and someone from Helpdesk will contact you shortly.
    - - Here are the instructions to access Classroom / Canvas/ Course:
        
        Login to Portal using [Ashford Portal][https://ashford.instructure.com/login/canvas] or [Rookies Portal] (https://rockies.instructure.com)
        
        Page displayed will be the Canvas website.
        
        Login using your ashford or rockies account.
        
        Password used will generally be your network password.
        
        Are you able to access the page and login to Classroom.
        Yes/ No
        Tag: Able to access classroom
        using Instructions
        Type: Buttons
        
        Yes
        
        I have created a ticket {ticket#} and marked it as Resolved
        
        No
        
        Q1. Please provide your login ID that you are trying to login with.
        Tag: Login ID
        Type: Single line Text Input
        Q2. Please provide the details of the issue that you are facing..
        Tag: Issue Details
        Type: Text Input
        Q3. Please provide error message (if any)
        Tag: Error Message
        Type: Text Input
        Mandatory :No
        
        Q4. Please provide your contact Information.
        Tag: Contact No.
        Type: Prefilled Contact no.
        Q5. Please provide your email address.
        Tag: Email ID
        Type: Prefilled Contact No.
        
        Thanks , here are the details of your ticket:
        Type of account
        Able to access classroom using Instructions
        Login ID
        Issue Details:
        Error Message
        Contact No.
        Email ID:
        
        Thank you , I have created a ticket {ticket#} and someone from Helpdesk will contact you shortly.