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RESISTANCE TO CONSULTATION (Dealing with consultee resistance: (Create a…
RESISTANCE TO CONSULTATION
Definition:
The failure of a consultee or organization to participate constructively in the consultation process.
Organizational or System-Level Resistance:
Factors:
The desire to keep the things the way they are.
The view of the consultant as an outsider.
The rejection of something new as non-normative.
The desire to protect “one’s own turf” or vested interest.
Dealing Resistance:
Obtain support from the leadership of the organization for consultation.
Leaders of the organization should provide a clear picture to all parties in the organization at the outset of what the consultation is to accomplish.
Stakeholders must be made to understand the “why” and “how” of consultation and how it can help the organization better meet its mission
Obtain support from the leadership of the organization for consultation.
Leaders of the organization should provide a clear picture to all parties in the organization at the outset of what the consultation is to accomplish.
Stakeholders must be made to understand the “why” and “how” of consultation and how it can help the organization better meet its mission
Consultant:
Create strong relationship to build trust and alleviate fear.
Demonstrate cultural competence and sensitivity.
Collaborate whenever possible.
Create conditions so that a consultation has a satisfying outcome and is worth the effort.
Consultee Resistance:
The belief that the benefits of consultation are not worth the costs.
Thinking that consultation will result in some form of punishment and embarassment
Misconception concerning the nature and activities of consultation.
Fear they lack the competence to implement the intervention.
Dealing with consultee resistance:
Create a strong relationship to build trust and alleviate fear.
Be clear about the nature of consultation from the outset.
Be as clear and specific as possible about what is expected of the consultee.
Demonstrate cultural competence and sensitivity.
Create conditions so that a consultation has a satisfying outcome and is worth the effort.
Allow the consultee as many choices as possible.
Give the consultee as much freedom as possible in the consultation process.
Always use examples to illustrate points.
Link interventions to the consultee’s explanation of the causes of the problem.
Ensure that the consultee has the skills necessary to carry out the interventions.