STAGES OF CONSULTATION (STAGE ONE : ENTRY (Phase 1 - Exploring…
STAGES OF CONSULTATION
STAGE ONE : ENTRY
Phase 1 - Exploring organizational/consultees needs:
- A process in which those involve discuss the concerns, and decide whether consultation should proceed.
Phase 2 - Contracting:
- Formalizing the agreement on how consultation should take place.
- Contains mutual understanding, clarifies roles and responsibilities, provide legal protection for consultants.
- (Work/Time Frame/Lines of Authority/Compensation Plan/Method Payment)
Phase 3 - Physically entering the system:
- Relationships are built, a work site is established, contact with the consultee begins.
Phase 4 - Psychologically entering the system:
- Process of learning and adapting to the organization’s norms.
- Consultant gains gradual acceptance as a temporary staff of the organization.
- The interpersonal skills are vital
STAGE TWO : DIAGNOSIS
Phase 1 – Gathering information:
- Client system data
- Consultee-client relationship data.
- Genetic data- common information of the organization
- Current descriptive data- current info of the organization
- Process data - the organization’s methods
- Interpretive data- subjective information
Phase 2 - Defining the problem:
- The phase in which the data/information is analyzed.
- A critical phase in which what is defined will affect the rest of consultation process..
Phase 3 - Setting the goals:
- (Clear & Specific/Verifiable/Realistic/Conform Value System)
Phase 4 - Generating possible interventions:
- Putting actions/activities together in a systematic manner to achieve a goal.