DEALING WITH CONFLICT (Advices (Do your feelings count to resolve the…
DEALING WITH CONFLICT
Do your feelings count to resolve the conflict?
Do you need to use your feelings ? politic approach or chess master ?
Do you want to fight ? What s the winning price ? Does it worth it ?
Ask for some help (when necessary)
Identify well the power of influence of the people you are in conflict with
Try to never be in conflict : it should not be personal
how to defend/protect myself?
power of words
listen / structure the events and your thoughts
offer a solution or 2
Type of conflict
Manager Vs Employee
Sales Vs Customer
Do you need to fight in direct mode ? Is it you or the company politics involved?
Sales Vs Internal ( Marketing)
Sales Vs Sales
HR Vs Employee
Promotion? Lack of achievement ? Bad Behavior?Your manager?
Stage of conflict
Regular / persistant basis conflict
Last Chance Mode
Zone of control
What is inside your zone of control ?
Who else can help you with ?