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LEADING TEAMS (MANAGING TEAM CONFLICT (Styles to Handle Conflict…
LEADING TEAMS
THE VALUE OF TEAMS
What Is a Team?
refers to a unit of two or more people who interact and coordinate their work to accomplish a common goal.
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Contributions of Teams
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Higher Productivity and Lower Costs. Social Facilitation: tendency for the presence of others to enhance one's performance.
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Types of Teams
Functional Team or Command Team: composed of a manager and his or her subordinates in the formal chain of command.
Cross-Functional Team or Project Team: composed of employees from about the same hierarchical level but from different areas of expertise.
Self-Managed Teams: consist of 5 to 20 multi skilled workers who rotate jobs to produce an entire product or service or at least one complete portion of product or service.
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VIRTUAL TEAMS
Virtual Teams: group made up of geographically or organizationally dispersed members who are linked primarily through advanced information and technologies.
Global Team: cross-border team made up of members of different nationalities whose activities span multiple countries.
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TEAM CHARACTERISTICS
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Diversity: teams requires variety of skills, knowledge and experience.
Member Roles: two types of roles, task specialist and socioemotional.
MANAGING TEAM CONFLICT
Types of Conflict
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Relationship Conflict: interpersonal incompatibility that creates tension and personal animosity among people.
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Negotiation
Type of Negotiation
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Distributive Negotiation: based on win-lose situation. One side must win, and the other side must lose.
Key Strategies
- Separate the people from the problem.
- Focus on underlying interests, not current demands.
- Listen and ask questions.
- Insist that results be based on objective standards.