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What are the basics? (What we know (Audience (Students, Prospects,…
What are the basics?
What we know
Audience
Students
Prospects
Departmental Staff
Research staff
Associates
Partners
Teaching staff
Existing data
Strategic change unit
Student/staff data
Service desk
Enquiry data
CDO
NSS
Student/staff feedback surveys
Service management
Top services list
Discover
Conduct user research with key audience groups
Workshops
Remote survey
Individual interviews
remote research
What are those services?
Map journey for top five (identify pain points)
Prioritise top five
What does basic services mean to them?
Map technologies to top five services
Synthesise findings
Explore top five further with relevant groups (if needed)
Recommendations
Individual interviews with stakeholders (Internal comms, UoNSU)