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Cancellation (Outside policy (Escalating (Category, BD, Marketing,…
Cancellation
Outside policy
Rebuttal
Claims to file Chargeback
Threatens to post bad reviews
Public tweet
Quotes the law
Becomes hysterical
Escalating
Category
BD
Marketing
Retention
Design
Tech
Content
Finance
Automation
Supply Ops
Reason for cancellation
Internal Reason
Our Error
Our error
Delay
Vendor Delay
Customer claims the tour didn't take place
Tour cancelled due to strike/weather
Vendor Cancelled Booking
Post Experience
Bad service
Skip the line
Wrong information
Risky
3DS
Microauth
Manual
Fulfillment type
API
Freesale
Pre-purchase
Selenium
Vendor Request
Manual
Top Categories
BTTF
Westend
External Reason
Adding pax
Slot closed
Slot available
Trust Issues
General
BTTF
Double Booking
Charged twice
Customer error
Meeting Point
No Show
Couldn't find meeting point
Transport Strikes
Health Issues/Death
How to say no/How to ask the right questions
Within policy
Reason for cancellation
They want to make an amendment
Any other reason