Questions and Answers (Are you a Californian-based customer? (No (Where do…
Questions and Answers
Are you a Californian-based customer?
Where do you reside?
We will respond your request after verifying your identify, please providing the following information
What product/services you have purchased form us
Evidence for the purchase (bill, invoice, etc)
What do you need help with?
Access to Specific Information
You have the right to request that Lorex delete any of your personal information that we collected from you and retained,
You have the right to request that Lorex delete any of your personal information that we collected from you and retained
Please describe your request
How we will process your request
For the security of your information, We cannot respond to your request or provide you with personal information if we cannot verify your identity or authority to make the request and confirm the personal information relates to you.
Potential Additional measures to verify
Lorex may take the following measures to verify your identity:
· Requesting you to provide a photo ID.
· Conducting a telephone interview with you.
Response Timing and Format
We strive for responding as soon as possible.
By law, We are obligated to respond to a verifiable consumer request within forty-five (45) days of its receipt. If we require more time (up to ninety (90) days), we will inform you of the reason and extension period in writing.
We do not charge a fee to process or respond to your verifiable consumer request unless it is excessive, repetitive, or manifestly unfounded.
We will provide response to your request in writing,
Are you califonian resident? if not, where do you reside?