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ETIQUETTE (Chapter 1: Examining Etiquette Basics (Extending Courtesy to…
ETIQUETTE
Chapter 1: Examining Etiquette Basics
Extending Courtesy to Everyone in Your Life
Taking Pride in Your Own Manners
A Big Deal: Entertaining (and Being Entertained) with Style
Handling Special Situations
Making Sure to Present Yourself Positively
Chapter 3: Presenting Yourself Positively:
Dress, Grooming, and More
Putting Together a Winning Wardrobe
Dressing Appropriately for Any Occasion
Getting Spruced Up and Squeaky Clean
Paying Attention to Your Body Language and Posture
Coping with Things That Sneak Up on You
CHAPTER 2 Becoming a Model of Good Manners
Practicing and Benefiting from Thoughtful Behavior
Giving and Receiving Compliments
Rising Above Rudeness
Chapter 6: Showing Civility in the Working World
Building Positive Relationships at Work
Handling Unfamiliar Situations
Chapter 11: Communicating in the Business World
Meeting and Greeting
Addressing Your Staff, Your Colleagues, and Your Boss
Surviving Meetings and Special Events in a Mannerly Way
Talking Business with the Help of Technology
Corresponding in Business Situations