Please enable JavaScript.
Coggle requires JavaScript to display documents.
TKC Consulting (Mr. Naik (Joined as Operations Executive when company…
TKC Consulting
Mr. Naik
Joined as Operations Executive when company started
Became Head of Karnataka Region
VP of the Company
Strong customer base
Strong rapport with customers that made major investments
Cross selling during low periods
Could sell product over phone
Distribution Business
Top performance of Dist in Country
Business
Share Trading
Comodities
Demat Accounts
Distribution
Insurance
Mutual Funds
Fixed Deposits
IPO
25 years
Branches across Cities
Tamilnadu
50 Branches
Mr. Rao (Regional Lead)
Mr. Aman
35 Years
Management Graduate
Started as Marketing Executive
Joined in 2004
Highly Commited
Consistently Achieved goals
Promoted to Regional Product Head within 3 years
Life and Non-Life
Insurance Portfolio
Tamilnadu
Own Office
Has Operations executive
Reported to Mr. Rao (Regional Head)
Reported to Country Head (Insurance)
Mr. Rao
52 Year old Veteran
Joined Company as VP
Regional Head Tamilnadu
15 Years
Built strong base
Expertise in stock Broking
Strong Fund Management
Conservative Management Style
Cost Effective operations
Authoritative
Results Oriented
Conflict
Mr. Rao (Regional Lead)
Mr. Naik (Senior Executive)
May Require Chairman's Intervention
Mr. Mukherjee (Chairman)
Mr. Naik (Country Head)
Country Head Distribution Business
Mr. Sam (Country Head)
Stock-Broking Business
Insurance & Stock Broking (Country Head)
Regional Product Heads
Allocated Region
Regional Headquarters
Rich Experience & Expertise & Customer Base
Responsible for Operations
Regional Product Head
Branch Heads
Advisor to Regional Product Head
Dual Reporting
Relationship Mr Rao and Mr. Naik
Mis-Understanding
Employee's Transfer Request
Female Executive
Marriage
Wanted to settle in Karnataka
Mr. Rao Requested for transfer
Mr. Naik did not respond
Mr. Rao felt insulted
Both had equal chance of promotion to country head
Vacancy Opened
Country Head
Distribution
Luck favored Mr. Naik due to his experience and expertise
in distribution business
Mr. Rao was dissappointed
Cast Aspirations on Mr. Naik
ability to be country head
Mr. Naik's Branch Visits
Made regular Branch visits
Felt need to revamp
Conservative style of operations
Revitalise the system
Series of Visits to Mr. Rao's region
On each visit
Aman was deputed to handle
Mr. Rao would be unavailbel
on a bracnh visit
Mr. Naik started copying Mr. Aman on his visit messages
Mr. Naik was impressed by Mr. Aman's Knowledge
and commitment to business
Over a period of time
Mr. Naik sent visit message drectly to Mr. Aman only
1 more item...
On one occasion Mr. Rao invited Mr. Naik to home for lunch post his branch visit
Mr. Naik sent a message to Aman
His inability due to meetings
Aman forwarded this to Mr. Rao
The Crisis
Within a week of lunch incident
Gets a new temporary posting
Newly launched product
To manage different branch
Product not his expertise
Aman could not understand the reason for posting
Area did not require his presense
He felt this was done to prevent him to accompany Mr. Naik
Deputation was for more than 2 months
This resulted in slump in insurance business in home office
Aman was confident of revival
First two quarters slow
Business revives in last two quarters
But, Aman was relieved of insurance
portfolio due to underperformance
5 more items...
Posting was by Mr. Rao
Chaiman's Dilemma
Understood that Mr. Rao
was upset
As his sincereity
for company was unquestionable
Understood he could not let veterans t clash
results in youngsters losing morale
He understand if someone quits they take customers
He decides to intervene