communication in healthcare IHS ch.7 lecture 1 (interviewing patient (used…
communication in healthcare IHS ch.7 lecture 1
shy, easy going, go with what group decides, avoids conflict. Sending message that your thoughts and feeling aren't as important. Feeling resentful. Increases stress level.
bully, disregarding, the feelings and opinions of others. Humiliate and intimidate others. Destroys trust, oppose ideas because they don't trust you.
saying yes when you want to say no. Sarcastic or complain about others behind their backs.
state feelings and opinions clearly. Stick up for your rights and needs but respect the rights of others in the process. Tell people your needs are important. Important because it's effective, diplomatic and helps you manage stress.
helps healthcare workers communicate with each other more clearly.
Situation Background Assessment Recommendation
used to collect medical history
goal is to make patient comfortable
done in private
knock before entering room
use first names when requested
make eye contact
ask open-ended questions an rephrase what the patient has said
patient interview process
introduce yourself and state your role at the facility
verify patients name and DOB, update medical history.
record medications patient is taking
measure and record for the patients visit and record responses. Ask open-ended questions.
review patients information and reason for seeing doctor before excusing yourself.
anything in the surrounding area that can cause our intention to wander. (people talking in the hallway, radio, TV, phone)
hearing loss, vision loss, speech impaired (use gestures for hearing impaired patients, face them, check for understanding)
ability to think is effective by medication, pain, confused disoriented or dementia.
speaking different language (request help from medical interpreter)
become sensitive when you develop awareness about how your thoughts of a pt and coworkers may differ from your own
replaces handwritten prescription, faxed notes, prescription called in by phone.