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4.1 Types of Communication (Interpersonal Skills (Advantages (Helps…
4.1 Types of Communication
Interpersonal Skills
It is the ability to communicate or interact with others.
Advantages
Helps deliver your message
Makes it easier to interact with the audience
Helps you to connect to the person you're speaking to.
Disadvantages
Could be distracting
Someone could be too focused on their body language and not focused on the subject being discussed.
Questioning Techniques
If you can answer a question with only a "yes" or "no" then you are answering a closed-ended type of question. However, open-ended questions are ones that require more than one word answers, more like a whole explanation.
Open Questions
Advantages:
Developing a conversation starter.
Finding out what others peoples opinions are.
Disadvantages:
Takes the respondent time to answer in detail.
Closed Questions
Advantages:
Concluding a discussion
Making a decision
Easy for respondent to answer
Disadvantages:
Force people to make choices they wouldn’t make in the real world.
Misinterpretation of the question
Verbal Communication
Verbal is an example of written communication.
Advantages:
Improves speed of discussion
Disadvantages:
Greater chance of misunderstanding.
Written Communication
It means the sending of messages, orders or instructions in writing through letters, circulars, manuals, reports, telegrams, office memos or bulletins.
Appropriate use of language:
Formal
If you are writing a letter to a customer.
Sending an email to your boss.
Informal:
If you are communicating casually to a colleague.
Technical:
If you are communicating with someone in the same line of work.
Non-technical:
If you are communicating with a novice.
Barriers to Communication
These barriers to communication are specific items that can distort or prevent communication within an organization.
Noise:
People can get distracted if there is noise.
This results in loss of concentration during a conversation.
Language:
If you know the language then it will allow you to speak to that person. If you do not know
hat language then it is hard to communicate with that person.
Culture:
The culture will suggest if you are able to get along with that specific culture if you have some knowledge about it.
If you do not have any knowledge about the culture it will be hard.
Diversity:
Diversity involves how people perceive themselves, but also how they perceive others. This means if you do not judge people, then you should be alright with communicating with them.
If you are one to judge then it shall be hard.
Gender:
Gender differences may come in between the communication of two people.
This is because one person may judge another.
Status:
Status differences are differences due to organizational hierarchy where employees have difficulty communicating either up or down the corporate ladder.
This difficulty can be eliminated by managers who are excellent at relating and understanding their employees.
Physical:
Physical barrier is the environmental and natural conditions that act as a
barrier in communication in sending messages from sender to receiver.