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CPTe Incidents (3rd Parties (Honeywell A través de Vicente García, Nubity…
CPTe Incidents
3rd Parties
Honeywell
A través de Vicente García
Nubity
A través de Vicente García
DXC
A través de RRT
Manhattan
A través de Case (Barcel)
NTT
A través de RRT
ZETES
P1/P2 Xavi Paya / Juan Paniagua
Otros: via correo
Critical Incidents
Consultant
Documentation
Closure information
Work notes up-to-date
Problem record
SLA Accomplishment
Incident status
Customer facing
AMOC
Engagement
RRT
Capgemini Consultants
SLA monitoring
MIM
Escalation
Facing with Stakeholders
Communications
RRT
Engagement
Users
3rd party
Stakeholders
Communications
Preventive actions
Users
Training
Attention points
Whatsapp
Revisar con
Javier Balderas y Saul Medina
Problem records
in place