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UX-Team 2020 Strategy (Communicate & Convince (Dialogue (e.g. "…
UX-Team 2020 Strategy
Communicate & Convince
UX -> o <- UX
Organize informal meetups with development teams
Ask middle-management about their needs
Dialogue
e.g. "how to run workshops correctly"
Web / Juicy video to promote UX
Present successful UX case studies
Case study (competition)
Expertise
eBook, Archive, UX Books
Knowledge exchange with other companies
Invite industry speakers to the UX-Team
Attend UX testing
UX Expert Shadowing
Connect the "non-connectable" Processes
Holistic
How do we benchmark?
For the best UX?
For the best CX?
For the best financial result?
Do not skip learning phase/retro
Bring ALL stakeholders to the project
Do not skip research/exploratory phase
How to make the decision-makers more empathetic?