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MANAGING COMMUNICATION (WORKPLACE (Formal Communication Channels (Formal…

- - - - the ability to handle multiple cues simultaneously
      - the ability to facilitate rapid, two-way feedback
      - the ability to establish a personal focus for the communication.
    - - Routine: simple and straightforward.
      - Nonroutine: ambiguous, concern novel events, and involve great potential for misunderstanding.
    - - Establish credibility
      - Build goals on common ground.
      - Connect emotionally.
      - Use multiple media to send important messages.
    - - Use 'I statements'.
      - Stick to facts rather than judgments.
      - Be clear, specific and direct in your requests.
    - - Build trusts and openness between managers and employees.
      - Builds critical thinking skills.
      - Stimulate the mind and give people a chance to make a difference.
- - - - Build it before you need it.
      - Never eat lunch alone.
      - Make it win-win.
      - Focus on delivery.
    - - Respect the reader.
      - Know your point and get to it.
      - Write clearly rather than impressively.
      - Get a second opinion.