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UNDERSTANDING INDIVIDUAL BEHAVIOR (PERCEPTION AND ATTRIBUTIONS (Perception…
UNDERSTANDING INDIVIDUAL BEHAVIOR
YOURSELF AND OTHERS
Self-awareness
: being aware of the internal aspects of one's nature.
Self-assessment
: self-inquiry and reflection to gain insights into oneself.
Blind spots
: attributes about themselves that they are not aware of or don't recognize as problems.
JOB SATISFACTION AND TRUST
Job Satisfaction
: the person finds fulfillment in his or her job.
Organizational Commitment
: employee's loyalty to and engagement with the organization.
PERCEPTION AND ATTRIBUTIONS
Perception
: cognitive process that people use to make sense out of environment by selecting, organizing and interpreting information from environment.
Perceptual Distortions
: errors in perceptual judgement that arise from inaccuracies in any part of perception process.
Stereotyping
: tendency to assign an individual to a group or broad category and then to attribute widely held generalization about the group.
Halo Effect
: the perceiver develops an overall impression of a person or situation based on one characteristics.
Attributions
: judgement about what caused a person's behavior.
Fundamental Attribution Error
: underestimate the influence of external factors and overestimate the influence of internal factors.
Self-Serving Bias
: people give themselves too much credit for what they do well and give external forces too much blame when they fail.
PERSONALITY AND BEHAVIOR
Personality
: set of characteristics that underlie a relatively stable pattern of behavior in response to ideas, objects or people in the environment.
Agreeable
: able to get along with others.
Conscientiousness
: person is focused on a few goals.
Extroversion
: outgoing, sociable.
Emotional Stability
: person is calm and enthusiastic.
Openness to Experience
: broad range of interests and imaginative.
Locus on control
: how people perceive the cause of life events.
Authoritarianism
: belief that power and status differences should exist within the organization.
Machiavellianism
: characterized by the acquisition of power and the manipulation of other people for purely personal gain.
Problem-solving styles
: sensation, intuition, thinking or feeling.
EMOTIONS
can be thought as a mental state that arises spontaneously.
Self-Awareness
Self-Management.
Social Awareness.
Relationship management.
MANAGING YOURSELF
Basic Principles
Clarity of mind.
Clarity of objectiveness.
An organized system.
Step-By-Step
Empty your head:
Decide the next action.
Get organized.
Perform a weekly review.
Do it.
self management
: ability to engage in self-regulating thought and behavior.
STRESS AND STRESS MANAGEMENT
Stress
: individual's physiological and emotional response to external stimuli that place physical or psychological demands on the individual.
Challenge Stress (good) and Threat Stress (bad).
Type A Behavior
Include extreme competitiveness, impatience, aggressiveness and devotion to work.
High energy people and may seek positions of power and responsibility.
Causes of Work Stress
Demand of job tasks.
Interpersonal pressures and conflicts
Innovative Responses to Stress
What You Can Do?
Seek and destroy key sources of stress.
Find meaning and support.
Meditate and manage your energy.
Find work-life balance.
What Managers and Organization Can Do?
Create a psychologically healthy workplace.
Make sure that people have some fun at work.
Type B Behavior: Experience less conflict with other people and a more balanced, relaxed lifestyle.