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QUALITY (Importance of Total Quality Management (Develop quality…
QUALITY
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Concept of Quality
Quality Control
Actual measurement of output to determine whether the specifications are being met (inspecting, checking, testing of products)
Quality Assurance
Focuses on the procedure used to make the product (policies, procedures and guidelines that the organization has established to achieve quality)
Total Quality Management
System of management to maintain high standards of works every aspect of company's operation (need commitment from all members)
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Perspective of Quality
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Producer Perspective
The degree of which the product or service conforms to design specifications, policy, procedures
The act of overseeing and measuring all activities and tasks needed to maintain a desired level of excellence