Please enable JavaScript.
Coggle requires JavaScript to display documents.
CHAPTER 9: QUALITY (Importance of TQM (To develop quality improvement,…
CHAPTER 9: QUALITY
-
-
-
-
-
-
-
Perspective of Quality
Producer Perspective
Quality = Degree to which the product or service conforms to design specifications, policy and procedures.
-
Definition
The act of overseeing and measuring all activities and tasks needed to maintain a desired level of excellence