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Unit 4 (Why is quality a concern (Helps improve efficiency, Gives a…
Unit 4
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Total quality management
zero defects - systems in place to ensure that no product leaves the business with a defect – important in building supplier relationships, image, reputation.
Quality circles: meetings of relevant workers to discuss issues relating to maintenance and improvement of quality in the business – may also double as a form of empowerment and motivation.
statistical process control - statistical data generated to inform the evaluation of processes within the business.
Iso 9000 benefits
Businesses, can base their activities (products and services offered) on requirements that are accepted widely across the globe
As these standards have a worldwide acceptance, consumers are served with an increasingly wide choice of products and services
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Quality
aspects to quality
Quality Control - department in the business that monitors quality of goods. Mystery shopper used for services
Quality Assurance - applying quality standards throughout the business e.g. Total Quality management (TQM)
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