Please enable JavaScript.
Coggle requires JavaScript to display documents.
Skill Sets (Hybrid skills (combination of technical and non-technical…
Skill Sets
Hybrid skills
combination of technical and non-technical skills
incorporate both soft and hard skills in their skill set to succeed in the role.
Job-specific employment skills
necessary for a particular position
Examples
A payroll clerk must have payroll skills
A nutritionist must have diet-management knowledge
A hairstylist must know hair-coloring techniques
Transferable skills
can apply to many different career fields
Soft skills
interpersonal or people skills
good communication, listening, attention to detail, critical thinking, empathy, and conflict resolution abilities, among other skills
Examples
Patience
Persuasion
Motivation
Problem Solving Abilities
Leadership
Teamwork
Flexibility
Time Management
Communication
Work Ethic
Hard skills
quantifiable and teachable
specific technical knowledge and abilities required for a job.
Examples
A degree or certificate
Typing speed
Proficiency in a foreign language
Machine operation
Computer programming
Skill Sets for Information Technology (IT) Jobs
IT jobs skill
Oral Communication
Active Listening
Written Communication
Communicating Complex Information in Digestible Amounts
Collaboration
IP Setup
Wireless Modems/ Routers
Leadership
Teamwork
Cloud Services
JavaScript
Coding
Python
Functionality
Cyber Security
Information Management
Scheduling
Goal Oriented
Manage Remote Working Teams
Digital Communications
Multitasking
Meeting Deadlines
Critical Thinking
ICT (Information and Communications Technology)
Technical Skills
Project Management
effective leader, delegating tasks, and measuring the success of each project.
Examples
Benchmarking
Budget Planning
Engineering
Fabrication
Following Specifications
Operations
Performance Review
Project Planning
Quality Assurance
Quality Control
Scheduling
Task Delegation
Task Management
Social Media Management & Digital Marketing
public relations, marketing, web development, or anything related to digital marketing
Examples
Content Management Systems (CMS)
Blogging
Digital Photography
Digital Media
Networking
Search Engine Optimization (SEO)
Social Media Platforms (Twitter, Facebook, Instagram, LinkedIn, Medium, etc.)
Web Analytics
Automated Marketing Software
Coding and Programming
Examples
Applications
Certifications
Coding
Computing
Configuration
Customer Support
Debugging
Design
Development
Hardware
Implementation
Information Technology
ICT (Information and Communications Technology)
Infrastructure
Languages
Maintenance
Network Architecture
Network Security
Networking
New Technologies
Operating Systems
Programming
Restoration
Security
Servers
Software
Solution Delivery
Storage
Structures
Systems Analysis
Technical Support
Technology
Testing
Tools
Training
Troubleshooting
Usability
Technical Writing
explain complex things in a way that is easy to understand.
Examples
Client Relations
Email
Requirements Gathering
Research
Subject Matter Experts (SMEs)
Technical Documentation
Big Data Analysis
easy for companies to get data, they need employees who can collect, organize, and then interpret that data
Examples
Algorithms
Analytical Skills
Big Data
Calculating
Compiling Statistics
Data Analytics
Data Mining
Database Design
Database Management
Documentation
Modeling
Modification
Needs Analysis
Quantitative Research
Quantitative Reports
Statistical Analysis
More Technical Skills
Examples
Information Security
Microsoft Office Certifications
Video Creation
Customer Relationship Management (CRM)
Productivity Software
Cloud/SaaS Services
Database Management
Telecommunications
Human Resources Software
Accounting Software
Enterprise Resource Planning (ERP) Software
Database Software
Query Software
Blueprint Design
Medical Billing
Medical Coding
Sonography
Structural Analysis
Artificial Intelligence (AI)
Mechanical Maintenance
Manufacturing
Inventory Management
Numeracy
Information Management
Hardware Verification Tools and Techniques
Hardware Description Language (HDL)
Job Titles in the Technology sector
Information Technology Analysts
IT analysts are responsible for designing and implementing organizational technology for businesses. They create solutions for collecting and analyzing market data, customer input, and client information
Examples
Application Support Analyst
Senior System Analyst
Systems Analyst
Systems Designer
Information Technology Leadership
Leadership in IT draws from candidates with strong technology backgrounds and superior management skills. They have experience in creating and implementing policies and systems to meet IT objectives, and the ability to budget the time and funds necessary.
Examples
Chief Information Officer (CIO)
Chief Technology Officer (CTO)
Director of Technology
IT Director
IT Manager
Management Information Systems Director
Technical Operations Officer
Database Administrator
Database administrators help store and organize data or companies and/or customers. They protect the data from unauthorized users. Some work for companies that provide computer design services.
Examples
Data Centre Support Specialist
Data Quality Manager
Database Administrator
Senior Database Administrator
Information Security Specialist
The increased incidence of security breaches and the associated danger of identity theft has enhanced the importance of protecting data on commercial and governmental sites. Information security analysts help defend an organization’s computer network and computer systems. They plan and carry out a variety of security measures, such as installing and using software, and simulating cyber-attacks to test systems.
Examples
Information Security
Security Specialist
Senior Security Specialist
Computer Support Specialist
Computer support specialists and network administrators help computer users and organizations. Some of these workers support computer networks by testing and evaluating network systems and ensuring that the day-to-day operations work. Others provide customer service by helping people with their computer problems
Examples
Customer Support Administrator
Customer Support Specialist
Desktop Support Manager
Desktop Support Specialist
Help Desk Specialist
Help Desk Technician
IT Support Manager
IT Support Specialist
IT Systems Administrator
Senior Support Specialist
Senior System Administrator
Support Specialist
Systems Administrator
Technical Specialist
Technical Support Engineer
Technical Support Specialist
Software/Application Developer
Software developers design, run, and test various computer programs and applications. Application Developers create new applications and code solutions. They usually have a bachelor’s degree in computer science or a related field. They also have strong programming skills.
Examples
Application Developer
Applications Engineer
Associate Developer
Computer Programmer
Developer
Java Developer
Junior Software Engineer
.NET Developer
Programmer
Programmer Analyst
Senior Applications Engineer
Senior Programmer
Senior Programmer Analyst
Senior Software Engineer
Senior System Architect
Senior System Designer
Senior Systems Software Engineer
Software Architect
Software Developer
Software Engineer
Software Quality Assurance Analyst
System Architect
Systems Software Engineer
Computer Network Specialists
Computer network specialists and analysts define, design, build, and maintain a variety of data communication networks and systems. They typically have a bachelor’s degree in computer science or a related field. Some also have a master’s degree in business administration (MBA), with a focus on information systems.
Examples
Computer and Information Research Scientist
Computer and Information Systems Manager
Computer Network Architect
Computer Systems Analyst
Computer Systems Manager
IT Analyst
IT Coordinator
Network Administrator
Network Architect
Network and Computer Systems Administrator
Network Engineer
Network Systems Administrator
Senior Network Architect
Senior Network Engineer
Senior Network System Administrator
Telecommunications Specialist
Web Developer
Web developers design, create, and modify websites. They are responsible for maintaining a user-friendly, stable website that offers the necessary functionality for their client’s needs.
Examples
Front End Developer
Senior Web Administrator
Senior Web Developer
Web Administrator
Web Developer
Webmaster
Cloud Computing Engineers
Cloud computing engineers define, design, build, and maintain systems and solutions leveraging systems and infrastructure managed by cloud providers
Examples
Cloud Architect
Cloud Consultant
Cloud Product and Project Manager
Cloud Services Developer
Cloud Software and Network Engineer
Cloud System Administrator
Cloud System Engineer
Computer Skill (Tech Support Skills)
Organizational
need to organize both your time and your equipment properly
Examples
Productivity Software
Follow Technical Instructions
Help Desk Reporting Systems
Meeting Deadlines
Multitasking
Prioritizing
Scheduling
Working Quickly
Writing Clear and Concise Emails, Memos, and Reports
Interpersonal and Communication
Not only do you need to work well with your co-workers, but a major component of tech support is customer service.
Rely on your interpersonal skills to demonstrate that you are taking their problems seriously and working to resolve the issue as rapidly as possible.
Examples
Collaboration
Communication
Customer Service
Empathy
Flexibility
Follow Scripts
Friendly Demeanor
People Skills
Conflict Resolution
Convincing Customers to Stay with Platforms
Interacting Calmly with Agitated Customers
Maintain Composure
Managing Customer Expectations
Mentoring Junior Staff
Soliciting Customer Feedback to Improve Service
Teaching Customers How to Work Around Product Limitations
Teamwork Skills
Training Customers to Use Technology
Stress Management
Technical and Analytical
Need to know how computers and other related electronics work and how to troubleshoot them. Also any new developments in related hardware or software.
Examples
Ability to Learn New Software and Hardware
Active Listening
Adaptability
Analyze Technical Issues
Application Support
Assess Customer Support Needs
Attention to Detail
Case Notes
Data Migration
Data Settings
Detail Oriented
Diagnosing Hardware
Diagnosing Software
Error Logs
Explaining Technical Information Clearly
Identify Process Improvements
Mechanical Reasoning
Mobile Devices
Operating Systems
Networks
Patience
Redirecting Problems to Appropriate Resources
Web Applications
Web Support
Troubleshooting
More Tech Support Skills
Examples
Accuracy
Administrative Skills
Phone Etiquette
Application Installations
Comprehending Technical Documents
Conducting Online Chats
Critical Thinking
Debugging
Decision Making
Documentation
End User Support
Enterprise Systems
Hardware
Installing Systems
Microsoft Office
Problem Solving Skills
Promoting Additional Products and Services
Quality Assurance
Quality Conscious
Reliability
Reporting
Software Support
Software Upgrades
Support Systems
Technical Aptitude
Technical Support
Testing
Ticketing Systems
Working Independently
Skill Sets for Administrative Careers
Skill Sets for Sales Careers