Please enable JavaScript.
Coggle requires JavaScript to display documents.
Quality award (ASQ certification (a formal recognition, for individual…
Quality award
ASQ certification
a formal recognition
for individual demonstrated a proficiency
250,000 issued
gain advantage over competition
increase potential salary
first certification 1968
Malcolm Baldrige National Quality Award
raise awereness of quality management and recognize U.S. compainies
categories for award
Manufacturing
Service Company
small business
education
were added in 1999
Healthcare
added in 1999
non-profit
Highest presdidentail award for perfromance excellence
established by U.S. congress
named after secetary of commerce Malcolm Baldrige
can be shortan to MBNQA
U.S. commerce department's national institute of standars and technology manges the award
ASQ adminsiters it
Total Quality Management (TQM)
a management approach to long term success through customer satisfaction
all member participate
work to improve
process
product
services
culture
primary elements
customer focused
total employee involvement
process-centered
integrated system
strategic and systematic approach
continual improvement
fact based decision making
communications
What is the ISO 9000 Standard Series
international standards on qualilty management and assurance
developed to help compainies
document quality system element
can be applied to all orgainzation of any size
9001
standard within the family
9000
is a series
fundamentals standards
vocabulary standards
History
published in 1987
by International Organization for Standardization (ISO)
more than 160 countries composed
revisions in 2000 and 2008
revent version was publishing in september 2015
ISO 9000:2000
released year 2000
fives goals
meet stakeholder needs
usable by all organization
simple
quality management = business processes
Quallty Management Principles
Customer focus
Leadership
engagement of people
process approach
improvement
evidencebased decision making
relationship
Six Sigma
method provides organizations tools
imporve the capabiliyt of their business process
increase performance
decrease process variation
helps lead to defect reduction
improvement in profits
employee morale
quality of products or services
Differing opinion
Philosophy
all work is process
definied
measured
analyzed
improved
controlled
require input (x)
produces output (y)
y=f(x)
Set of tools
use qualitiative
use quantitative technique
for process improvement
tools
statistical process control (SPC)
control charts
failure mode and effects analysis (FMEA)
process mapping
Methodology
underlying and rigorous approach
DMAIC
Define
Measure
analyze
improve
control
identifying the problem
ending with implementation
long-lasting solutions
widely adopted and recognized
Metrics
use Lean
fact-based data driven philosophy
values defect prevention
reduce
varation
waste
cycle time
drives out waste
promotes work standardization and flow