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Successfully scale GES to continue EPIC support on a high efficiency, low…

- - - - Awareness
      - Change process docs
    - - Hangout chat
    - - Improve reporting
- - - - Emails
      - Signage
      - Mojo
      - Timelines
      - KIS
    - - BRM syncs
    - - Managers need to reinforce to the assoicates
      - Leadership needs to align
      - Identify GES associates to help with peer influencing (Ambassador Program)
    - - Sync with service owners and provide customer feedback
    - - Requirement that chatbot resolution metrics
    - - SN offering (dashbaords)
      - Virtual walk-up
- - - - Assess the team
      - Expand what was done in India
    - - Leadership comes up w/ process and scorecard
    - - Leadership creates
    - - Automate