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Organizational Behaviour (Individual (Emotions (Emotions (Intense feelings…

- - - - A study was conducted that when US subjects look at a photo, they look at a focal object. But when East Asians look at the photo, they look at the background, they look at the context rather than the important object
      - Culture affect our perception. Culture tends to make us focus on the object, or the context.
  - - - Intense feelings that are directed at someone or something
        
        Emotional Labour - expressing organizationally desired emotions at work
        
        Felt emotions vs Displayed emotions
        
        These are learned in a workplace, they display emotions according to the given job
        
        Examples:
        
        Doctors are emotionally neutral
        
        Funeral directors are sad
        
        Grocery clerks smiling
        
        Affective Events theory - Emotions felt at work influences job performance and satisfaction
        
        Examples:
        
        Your company is downsizing, leads to negative emotions because you worry about losing your job
    - - Feelings that tend to be intense than emotions and that lack a contextual stimulus
    - - A broad range of feelings that people experience
  - - - Sensing / Intuitive
      - Thinking / Feeling
        
        Depending on your test, you can get for example INTJ, which are visionaries.
      - Extraverted / Introverted
      - Judging / Perceiving
      - Weakness : deals with absolute characteristics, cannot be a mix of characteristics in each category.
    - - Extraversion
      - Openness to Experience
      - Emotional Stability
        
        Those with higher scores in all these categories tend to
      - Agreeableness
      - Conscientiousness
    - - Narcissism
      - Psychopathy
      - Machiavellianism
  - - - I'm mad over how little I am paid
    - - I'm going to another job that pays better
    - - My pay is low
  - - - Social
        
        These are Lower-order needs, which are satisfied externally such as through salaries, contracts
      - Safety
      - Esteem
        
        These are higher-order needs, where we have a need to satisfy ourselves internally
        
        These are what motivates us in a workplace
      - Physiological
        
        Least Important Needs
      - Self Actualization
        
        Most Important Needs
- - - - Departmentalization
        
        Functional
        
        Product
        
        Geographical
        
        Process
    - - Wider = less levels
      - Narrower = more levels
  - - - Organizational Resistance
      - Overcoming Resistance to Cahnge
      - Individual Resistance
      - Politics of change
    - - To create a learning environment
      - To create a culture of innovation, get people to contribute ideas on change
- - - - How conflicts start:
        
        Structure
        
        Personal Variables
        
        Communication
  - - - Transactional
        
        Task oriented
        
        Good for jobs that have more structure to their operations
      - Transformational
        
        Focuses on inspiring followers
        
        Fit for companies that seek innovation
    - - Authentic Leader
        
        Good for politics
      - Socialized Charismatic Leadership
        
        Selfless leaders, that focus on values of others rather than themselves
        
        Good for non-profit organizations
  - - - Emotions
      - Language
      - Information Overload
      - Silence
      - Selective Perception
      - Lying
      - Filtering
    - - Written
      - Nonverbal
      - Oral