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3.5 Business Systems (CRM ( customer relationship management ) - is an…
3.5 Business Systems
CRM ( customer relationship management ) - is an approach to manage a company's interaction with current and potential customers. It uses data analysis about customers' history with a company to improve business relationships with customers
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Helpdesk - enables customer-care operators to keep track of user requests and deal with other customer-care-related issues.
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SOP ( standard operating procedures ) - It is written for any system we develop so that anyone can follow system with some predefined standards.
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:check:Reduce employee training time. Training-related SOPs help standardize orientation and training.
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MIS ( management information system ) - is an information system used for decision-making, and for the coordination, control, analysis, and visualization of information in an organization.
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