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communication in healthcare (Patient interview process (record meds pt is…
communication in healthcare
Types of communication
Aggressive
Passive-aggressive
Passive
assertive
SBAR
Background
Assessment
Situation
Recommendation
Patient interview process
record meds pt is taking
verify pts name + DOB
measure + record vital signs
ask pts about visits
introduce self and state role
review pts reasoning + info for seeing doc before leaving
gather tools
Cognitive impairments
provide time for pt to answer
if repeat message, use same words
speak slowly & clearly but not loudly
use simple language & short sentences
use pictures + objects to demonstrate action
identify yourself + greet pt by name