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Retail banking / financial services (Regulatory milestones (SMCR updates,…
Retail banking / financial services
Regulatory milestones
SMCR updates
Culture / governance
PPI
FOS H2 2019 complaints data (H1)
FCA sector views (Jan TBC)
Advisory
Suitability of advice
Know your customer / fraud
Financial crime
Technology
Glitches
Automation / AI
Omni-channel
Demographic stretch
Customers
Debt
Switching
Vulnerable
Branch closures
Cost-to-serve
New entrants
Challengers vs traditional