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Organisational cybernetics (cybernetics & quality (knowledge workers…
Organisational cybernetics
The science of an effective organisation
Helps the manager to understand:
why it works that way
what to do to improve it
how an organisation works
(or doesn't work)
Key beliefs
organisations are extremely complex
exhibits self-regulation
quality is a product of effectiveness
are probabilistic
Tools of cybernetics
feedback
variety engineering
the black box technique
viewing with minimalist
interruption
recursion
cybernetics & quality
knowledge workers supports
quality circles approach
distributed power demands
management commitment
offers parallels to mainstream
quality thinking
cybernetic view supports
& enables kaizen
descriptive, diagnostic
& prescriptive model